Basement Waterproofing Lansing MI is a referral and advertising service for owners of homes in Lansing, MI and five nearby Michigan communities. This policy covers two things: raising a concern about the site, and where a complaint about a contractor can be taken.
Concerns about the site (how a request was forwarded, how your information was treated, an error on a page) go through the contact form. Say who you are, which town you live in, about when any request went out and what happened. Every concern is reviewed, and the reply arrives in writing.
An agreement between you and a contractor does not include the site, so the site has no power to resolve disputes or order money back. Start with the business itself if its work, pricing, paperwork or behavior is the problem: put the complaint on paper and hold on to a copy.
When that fails, public offices may step in. The Michigan Attorney General's Consumer Protection team accepts complaints and contract questions; its numbers are 517-335-7599 and, toll-free, 877-765-8388. LARA's online license lookup shows a contractor's license status, and license concerns go to LARA itself. For a permit question, contact the office that issued the permit: the City of Lansing's Building Safety Office, 517-483-4355, or the permit office for East Lansing, Okemos (Meridian Township), Holt (Delhi Township), Grand Ledge or DeWitt, MI.
Under Michigan's Consumer Protection Act (MCL 445.903), misleading anyone about who backs a service, or what approval it holds, is unlawful.
The site also wants to know when a contractor that got your request acted in a worrying way. Michigan law governs this policy.